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Frequently Asked Questions (FAQ)

Delivery of goods

How many days will delivery to my city take?

Delivery by Nova Poshta in all regional centers and large cities will take 1 business day. In other small cities delivery will take 1-2 working days. Ukrposhta delivery takes 3-7 days.

Where can I find the nearest branch of Nova Poshta?

Find all addresses of Nova Poshta branches here.

How to track my order?

After sending you will receive SMS with the number of parcel. You can check a precise time of Nova Poshta parcels here.



What to do if there is no Nova Poshta in my town?

You can order delivery of goods by Ukrposhta in all regions or Ukraine. Delivery takes 3-7 days.

How much the shipping costs?

Shipping cost depends on the price of the goods and your city. On average, postage cash on delivery of Nova Poshta is 45-55 UAH. (20-25 UAH or prepayment.) Ukrposhta - 30-40 UAH. The cost of courier delivery in Kyiv and Dnipropetrovsk - 40 UAH.

If your order costs more that 1800 UAH, the delivery is free.

Is it possible to send goods abroad?

Yes, we deliver orders to any country in the world. Delivery in Europe and CIS will take 5-10 days. In other countries it can take 1-3 weeks. Sending abroad is carried out on a prepaid basis. You can pay online by credit card or Western Union money trasfer.


How to pay for the goods?

You pay for the goods on receipt. Before paying you can check the quality of goods. In Kyiv, Dnipropetrovsk you can also choose any model .

Can I check the product before paying?

Can I refuse to pay if I will not like them?

Can I pay in advance for prepayment?


Is there a warranty for watches?

Can I return it back?

What should I do if during the warranty period the watch will break down?

Our service centers are situated in Kyiv and Dnipropetrovsk (аddresses here). If you live in these cities, you can directly contact them and they will fix all for free.

If you live in another city, you can send goods by Nova Poshta, we will fix it for free and send back. If the repair is under warranty,the delivery price will be paid by our company.

What is not covered by the warranty?

The warranty does not apply to the failure occurred because of the impact on the elements not related to the mechanism (strap, etc.) and the loss of parts of the watch. In addition, it does not apply to cases when water effects the models that are not made for swimming.

Exploitation of watches

How to set mechanical watch goind?

In order to set it going, rotate the knob right up and down for 5-8 seconds(You will hear a sound). 

How often do I need to wind it?

If your model is self-winding,the movement of the hand will be enough to wind it. The frequency is individual and depends on how often you wear the watch. Normally, when you wear it daily, you will not have to establish it at all, or a maximum of 1 time before going to bed.

If your model is not self-winding, you have to wind 1, maximum 2 times a day.

How to set the small dials?

The small dials are set by buttons on the side. In some models, there are also hidden left side buttons (they need to be pushed by something thin). Exposing the small dials is extremely undesirable in the period from 20:00 to 4:00. At this time automatic transfering to next day starts and pressing exposure can damage the mechanism. Detailed information on your model will be in the instruction, or our consultants will be eager to help you!

How to set electronic watches going?

Electronic clocks are set by buttons on the right. Detailed information in your model will be in the instruction, or our consultants will be eager to help you!

How quickly gold plating on the watch is erased?

Mechanical models of gold colour are covered with a high-quality IPG plating. In case of proper operation spraying will last for a long time. In order to not wash spay, we recommend you to limit contact with water and avoid strikes.

What is the accuracy of watches?

In the quartz models not more than 2-10 seconds per month is tolerated. In the mechanical models there may be deviation of 10-60 seconds per day (depending on the model and mechanism). During the warranty period, you can always adjust the time for free in our service centers.